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Program Policies
Program Refund
System Credit
Inclement Weather
Program Refund
PROGRAM REFUND POLICY
- The Y reserves the right to change program times or locations.
- Programs lacking sufficient enrollment may be cancelled. Program participants may transfer to another program or receive a system credit or a refund.
- If you need to withdraw from a program before it begins, you must give at least three business days’ notice via email to the Program Director. Program credits after this time frame and refunds for full pay programs are not permitted unless there are extenuating circumstances. Credits and Refunds requested after the completion of a program session will not be honored.
- If a program is cancelled for any unforeseen reason, a system credit will be issued to your account to be used at a later date, if the YMCA doesn’t schedule a make-up class. If this occurs while the session is in progress, the system credit will be adjusted for the days/classes remaining.
System Credit
SYSTEM CREDITS*
- Any system credit (program or membership) will be forfeited to the YMCA after 1 year from date system credit is applied.
- The forfeited credit will be transferred to a donation to the YMCA’s Annual Campaign. A letter will be sent out to the member/participant address on file, informing the member/participant that the tax deductible donation has been made.
*A system credit is defined as a payment that was made for a membership and/or program that was not used. The unused payment is applied to the member/participants account to be used for another program or membership payment at a later date.
Inclement Weather
In the case of inclement weather the YMCA will contact in the case of closure.
We do NOT close the YMCA or changing programming* based on school closures.
For updated information on closures please visit our social media pages.
*programming is paid YMCA programs. In the case of school closure the YMCA does cancel all group exercise classes until 9am as well as Pedaling for Parkinson’s.